Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern access to and use of the Karmika HR monitoring platform (the "Service"), provided by EKIKA CORPORATION PRIVATE LIMITED ("Karmika", "we", "us", or "our"). By signing up for a workspace, accepting an invitation as an Employee, or otherwise accessing the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

2. The Service

Karmika is a multi-tenant Software-as-a-Service platform that lets an Employer manage employees, teams, attendance, and monitored work activity (application/window usage, activity levels, and optional screenshots) through a web portal and an optional desktop agent installed on Employee devices. Features, plans, and configuration options may vary and may change over time as described below.

3. Accounts & Eligibility

An Employer administrator creates a workspace and is responsible for the accuracy of the information provided at sign-up and for all activity under that workspace. Employee accounts are created by an Employer inviting a work email into their workspace; an Employee's use of the desktop agent is subject to acknowledging the in-app monitoring consent notice before monitoring begins. You must be legally able to enter into a binding contract to use the Service.

4. Plans, Pricing & the Free Plan

We offer one or more paid plans, and may offer a Free Plan or free trial at our discretion. Prices and plans are subject to change at any time and without prior notice or reason. Where reasonably practicable we will make current pricing visible in the portal, but continued use of the Service after a price or plan change constitutes acceptance of the change. As described in our Privacy Policy, use of a Free Plan additionally permits us to use the associated workspace's account and usage data for our internal processing purposes (including product improvement and analytics) as part of the value exchange for no-cost access.

5. Prepaid Balance & Billing

Paid usage of the Service is billed against a prepaid wallet balance maintained per workspace ("Balance"). By adding funds to your Balance, you agree to the following:

• Balance is charged automatically against your active plan and usage (for example, per active employee seat) as it accrues;
• Balance added to a workspace may be used toward any service, feature, or charge available on that workspace within the Service — it is not earmarked to a single feature;
• Balance top-ups are non-refundable. Once added, funds are not returned in cash or otherwise, except where required by applicable law;
• You may add Balance at any time and in the amount you choose, based on your expected usage;
• If a workspace's Balance is insufficient to cover an upcoming charge, we will notify the Employer in advance where possible, and if the Balance remains insufficient, we may pause or suspend access to metered features of the Service until the Balance is topped up. We are not liable for any loss arising from such a pause;
• All charges are exclusive of applicable taxes unless stated otherwise; taxes required by law will be added at checkout or invoicing.

6. Payment Processing

Payments and Balance top-ups are processed through third-party payment processors. By making a payment, you authorize us and our payment processor to charge your selected payment method and to share the transaction information necessary to process, verify, and prevent fraud on that payment. We do not store your full card or bank account details on our own servers. You represent that any payment information you provide is accurate and that you are authorized to use the payment method.

7. Monitoring Features & Acceptable Use

The Employer is solely responsible for configuring and using the monitoring features of the Service (activity tracking, screenshots, webcam snapshots, attendance) in compliance with applicable labor, privacy, and data-protection laws in every jurisdiction where its Employees are located, including providing any legally required notice to or obtaining consent from Employees or worker representatives before enabling monitoring. The Service requires an in-app acknowledgment from each Employee before monitoring data is collected from their device, but this does not relieve the Employer of its own legal obligations. You agree not to use the Service to monitor individuals who have not been properly notified, or in a manner that violates applicable law.

8. Your Responsibilities

• Keep your login credentials confidential and notify us promptly of any unauthorized use of your account;
• Provide accurate information when signing up or adding Employees;
• Use the Service only for lawful workplace management and monitoring purposes, and only on devices your organization is authorized to monitor;
• Not attempt to circumvent, disable, or interfere with the security or proper functioning of the Service or the desktop agent.

9. Suspension & Termination

We may suspend or terminate access to the Service, in whole or in part, if: (a) a workspace's prepaid Balance is insufficient to cover charges due, as described in Section 5; (b) we reasonably believe these Terms have been violated; (c) required by law; or (d) to protect the security or integrity of the Service. An Employer may cancel its workspace at any time; amounts already charged or held as Balance are non-refundable as described in Section 5.

10. Intellectual Property

The Service, including its software, the desktop agent, and all related content and trademarks, is owned by EKIKA CORPORATION PRIVATE LIMITED or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription. You retain ownership of the data you and your Employees submit to the Service ("Customer Data"), and grant us a license to process it solely to provide and improve the Service, as described in our Privacy Policy.

11. Third-Party Services & Analytics

The Service may use or link to third-party services, including cloud storage, email delivery, payment processing, and analytics tools such as Google Analytics or equivalent, as described in our Privacy Policy. We are not responsible for the practices or content of independent third-party services.

12. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

13. Limitation of Liability

To the maximum extent permitted by law, EKIKA CORPORATION PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or relating to the Service shall not exceed the amount you paid to us for the Service in the twelve (2) months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless EKIKA CORPORATION PRIVATE LIMITED from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law, including any failure to obtain required consent or provide required notice before monitoring an Employee.

15. Governing Law & Disputes

These Terms are governed by the laws of Gandhinagar, Gujarat, India, without regard to conflict of law principles, and the courts of competent jurisdiction in Gandhinagar, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable local law provides otherwise.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Effective date" above. Continued use of the Service after a change becomes effective immediately.

17. Contact Us

Questions about these Terms can be sent to support@ekika.co.